Deposit and Payment Policy:
In order to guarantee your reservations we require a deposit at time of booking. The deposit is equal to 50% – 100% of the booking total, inclusive of tax and service. The percentage is based on the booking season and the rate booked. This information is stated at the time of booking request and upon receipt of the booking confirmation and stated in the credit card authorization form.
Payment methods: We accept American Express, Visa, Master Card, Bank Transfers. We accept cash in MX pesos and in US Dollars. Charges are made in the monetary currency in which they were quoted. Cash payments will be exchanged to Mexican Pesos.
Cancelations will be accepted without penalty 15 days prior to arrival. If cancelation is made within the 15 days full deposit will be forfeited unless otherwise stated such as in non-refundable rates, where full payment is non refundable at time of booking. During Holiday seasons such as Christmas and New Year all bookings are non refundable from time of booking. During some booking seasons bookings may be canceled 7 days prior to arrival without penalty. This information is stated at the time of booking request and upon receipt of the booking confirmation and stated in the credit card authorization form.
In case of no shows or early departures unused nights are non refundable.
Deposit, Payment and Cancelation policies for groups of 6 rooms or more will be noted in proposal.
Deposito en Garantía y Pago:
Para garantizar su reservación requerimos un depósito en garantía, que será del 50 al 100% del total de su estancia, incluyendo impuestos y servicio. El porcentaje dependerá de la temporada y tipo de tarifa contratada. Esta información es proporcionada en su cotización, en el formato de autorización que solicitamos para utilizar su tarjeta de crédito y en su carta de confirmación.
Los pagos aceptados en el hotel son American Express, Visa y Mastercard. También aceptamos transferencias bancarias y pagos en efectivo en MX Pesos y/o US Dólares. Los cargos son presentados en la moneda en la que fueron cotizados y el cambio para pagos en efectivo es realizado en MX Pesos.
Podrá cancelar su reservación sin cargo, si lo hace al menos 15 días antes de su llegada, de lo contrario, el total de su depósito será conservado por el hotel como cargo de cancelación, excepto cuando la tarifa contratada al momento de hacer su reservación indique que es no reembolsable. En temporada de vacaciones como Navidad y Año Nuevo, el cargo del 100% sobre el depósito no es reembolsable. En ciertas temporadas, usted podrá cancelar hasta 7 días antes de la llegada sin cargo. Esta información es proporcionada en su cotización, en el formato de autorización que solicitamos para utilizar su tarjeta de–crédito–y–en–su–carta–de–confirmación.
En caso de llegadas tardías o salidas anticipadas, aplica el 100% de las noches no–utilizadas.
Políticas de garantía, pagos y cargos por cancelación para grupos mayores de 6 habitaciones serán informadas en su cotización.
CONSORCIO ALTAVISTA Y REVOLUCIÓN SA DE CV representative of Chablé Resort & Spa, domiciled at Camino al Desierto de los Leones #67, Col. San Ángel, Del. Álvaro Obregon, Distrito Federal, C.P. 01000, México, Internet website www.chableresort.com is responsible for the use and protection of your personal information and with respect thereto we inform you of the following:
Who is and how to contact our coordinator of information protection?
Our coordinator of information protection is the person within Chablé Resort & Spa who has been formally designated by our director general to foster and safeguard the protection of the personal information we have in our possession, as well as to address the rights of the owners. For all matters related to the handling and protection of your personal information, you may contact our coordinator of information protection by sending an e-mail to the following address: firstname.lastname@example.org.
For what purposes will we use your personal information?
The personal information we collect from you is used for the following purposes that are necessary in order to provide you with our services:
Additionally, we use your personal information for the following secondary purposes that are not necessary in order to provide you with requested services, but which allow us to provide you with better attention and to promote our services:
In case you may not want your personal information to be handled for the aforementioned secondary purposes, or for any one of them, from this moment you may notify us by sending an e-mail to our coordinator of information protection at email@example.com.
Your objection to the use of your personal information for these purposes shall not be a motive for denying you the services you request or contract with us, and you havefive business days to let us know, without this affecting your deciding later to exercise your right of revocation or opposition.
What personal information will we use for these purposes?
The personal information we collect may include your name, address and personal and professional e-mail addresses, phone numbers and fax numbers, details of the credit card, date of birth, gender and information related to your lifestyle, such as room preferences, leisure activities, names and ages of children and any other necessary information that is useful to fulfill special requests (e.g. health information, which shall be considered as sensitive personal information. We inform you that prior to our collecting your sensitive personal information, we will request your express consent in writing to this privacy notice.
Chablé Resort & Spa may also collect information that is not considered personally identifiable like your use of our websites, communication preferences, travel habits, integrated data related to their lodgings and responses to promotional offers and surveys.
Note that for a better protection of your information, you should not include information related to your credit card in their electronic communications unless you specifically ask for it in order to complete the process of a reservation or transaction on our websites or brand in our customer service centers.
With whom do we share your personal information and for what purposes?
We inform you that your personal information may be transferred within the country to the following individuals or entities, without your consent being legally required:
In the event that Chablé Resort & Spa share information as mentioned above, try to limit the scope of the data supplied as necessary to carry out the specific function. Unless precluded by legal process, we require third parties to protect your information and comply with laws and regulations for the protection of personal data application.
If you do not notify us of your objection to making these transfers, which you may do by sending an e-mail to our coordinator of information protection, we will understand that you have granted us your consent.
How can you access, rectify or cancel your personal information or oppose its use?
You have the right to know what personal information we have about you, for what purposes we use it and the conditions of use thereof (Access). Likewise, it is your right to request the correction of your personal information in case it is not up to date, inexact or incomplete (Rectification); that we eliminate it from our records or data bases when you feel it is not being used adequately (Cancellation); as well as to oppose the use of your personal information for specific purposes (Opposition) in the terms allowed under the applicable laws. These rights are known as ARCO.
In order to exercise any one of these ARCO rights, you may submit the respective request by way of e-mail directed to our coordinator of information protection, who shall inform you regarding the procedure and requirements for exercising these rights and shall address any doubt or comment you may have in this regard. Likewise, you may exercise your ARCO rights by requesting and filling out the corresponding form in the reception of Chablé Resort & Spa, which is titled (“ARCO Rights Application”). Thereafter, our coordinator of information protection will follow up on your request in compliance with the applicable laws.
You may revoke your consent that in such case you may have granted to us. However, it is important to take into account that your request may not be admissible in all cases or that we may be unable to conclude its use immediately, since it is possible that due to certain legal obligations we may have to continue handling your personal information. You must consider that for certain purposes the revocation of your consent will imply that we cannot continue providing the service you requested, or the conclusion of the relationship with us.
In order to revoke your consent, you must submit a request by e-mail to our coordinator of information protection, who shall inform you as to the procedure and requirements for exercising this right and shall address any doubt or comment you may have in this regard. Likewise, you may exercise your revocation right by requesting and filling out the corresponding form in the reception of Chablé Resort & Spa, which is titled (“ARCO Rights Application”). Thereafter, our coordinator of information protection will follow up on your request in compliance with the applicable laws.
How can you limit the use or disclosure of your personal information?
In addition to the procedure set forth in the immediately preceding section, you may limit the use or disclosure of your personal information in the following manners:
What is the authority in charge of safeguarding the protection of personal information?
The Federal Institute of Access to Information and Protection of Data (IFAI) is the authority in charge of safeguarding due compliance with the legal provisions in matters of protection of personal information. For more information, you may consult the following Internet website: www.ifai.gob.mx.
Cookies were designed to save you time because they help us to provide a personalized service without having to remind us of your preference search time when you visit our website. Cookies from Chablé Resort & Spa are not designed to damage your files or to read the information that you stored on the hard drive of your computer.
Cookies can also help us provide you with a personalized online service in the following ways:
Cookies from Chablé Resort & Spa are limited only to our Web sites and are not designed to follow while surfing the Internet once you have left the websites belonging to Chablé Resort & Spa. We track the usage of our websites in order to meet their needs and how best to help in the future, so you can find information more easily. Note that in addition to the “cookies” by Chablé Resort & Spa, it is possible that third parties place cookies on the hard drive of your computer. Chablé Resort & Spa is not responsible for the presence or absence of “cookies” of third or technological features or practices that may use these third parties as to their cookies.
If you prefer not to enjoy the benefits offered by “cookies”, you can configure your Internet browser to try these cookies in different ways. Depending on the type of browser you use, you can set your browser so that: (i) you are prompted to accept or reject cookies individually or(ii) avoid accepting any cookies. You should consult the supplier or manufacturer of your web browser for specific details about security related cookies. However, you should also consider that rejecting cookies may impede the achievement of certain transactions on our websites and our ability to recognize your browser from one visit to the next.
In addition, Chablé Resort & Spa uses web markers used to count the number of people visiting certain websites. The information we collect is used with these markers in general and does not contain any personal data. Chablé Resort & Spa can use this information to improve marketing programs and content.
For example, if you visit a site of Chablé Resort & Spa and see one of our hotels or booking of a hotel room, you may see an advertisement later when visiting our other website. You may also ask you for any of these providers to send our advertising to consumers whose online behavior patterns in sites not Chablé Resort & Spa indicate who might be interested in traveling. In other cases, we make special arrangements with certain advertisers that we think may be of interest to visitors to our website. These advertisers are allowed to send messages to the two brands (e. g. Chablé Resort & Spa and brand advertiser) directly to consumers who have visited our web pages.
Links to other websites
In order to anticipate their needs, Chablé Resort & Spa offers links to other websites and information for your benefit. Chablé Resort & Spa is not responsible for the content that facilitates or included in any independent website, including, without limitation, any claim advertising or business practices. While Chablé Resort & Spa will protect the information found on the websites owned and operated, we cannot control nor assume any responsibility for the privacy practices of third party websites, including websites owned or controlled by independent franchisees and other owners of hotels, resorts, timeshare or residential properties that may use the name of a brand of Chablé Resort & Spa or websites not controlled and authorized by Chablé Resort & Spa. The third-party websites that are accessed through links on our websites have privacy practices and data collection, as well as various security measures. We assume no responsibility for the practices, policies and security measures implemented by third parties on their websites.
We encourage you to contact and ask them about their privacy practices, policies and security measures before disclosing any information. We recommend you to review the privacy policies and statements relevant to websites related to understand how those sites collect, manipulate and store information.
How can I know of changes to this privacy notice?
This privacy notice may undergo modifications, changes or updates derived from new legal requirements; from our own needs due to the products or services we provide; from our privacy practices; from changes in our business model, or due to other causes.
We commit ourselves to keeping you informed as to any changes this privacy notice may undergo, through our Internet website, which we invite you to visit frequently in order to know of any changes this privacy notice may have undergone.
The procedure according to which notices of changes or updates of this privacy notice will be carried out is the following: The current version of the privacy notice will be published on our website, with the most recent date of the update, which updated version you may access through the following link: www.chableresort.com/privacy
Chable is only a short 25 minute ride from Merida’s airport. The easiest and most comfortable way to get to Chable, is by booking a private transfer through us from the airport (at an extra cost). If you choose to do so, please contact us directly to make arrangements and to provide your flight details. Our driver will be waiting for you at the airport and will help you with your luggage.
We can also arrange transfers if you are coming from Cancun, Playa del Carmen, or another nearby destination.
Chable’s peaceful environment is a result of its seclusion, therefore If you chose to rent a car, please contact us to give you directions on how to get to Chable. A few pointers to get you in the right direction will certainly make the ride more enjoyable.
Chable’s geographical location places it inside the category of “tierra caliente” (hot lands), primarily tropical climate, summer heat and humidity are present throughout most of the year in this area of Mexico, with average high of 33°C and lows of 19°C. The climate is warm and humid with summer rains (June to October) and a monthly average temperature of 25°C. In other words… beautiful warm tropical weather!
Definitely! Families will have the time of their lives. Chable is a playground for everyone, for every age, featuring boundless gardens, extraordinary pools, tennis courts, jungle trails to bike or hike and activities to bring the whole family together, such as: cooking classes, chocolate tasting, yoga, exploring the local sites or simply relaxing and enjoying each other’s company while having a delicious authentic Mexican meal. Family fun all around!
Chable is located in the heart of the Mayan World, with many legendary Mayan ruins located within a 30 to 60 km radius. Our concierge will be happy to assist you providing you with details and making arrangements. Self-guided or guided day trips can be arranged to Uxmal or Chichen Itza. You can book your day trips once you arrive in Chable, or if you prefer to do it in advance, we can send you details via email and have your excursions booked prior to your arrival.
Absolutely! From the moment you wake up in the morning, you will be greeted with our signature “Eye Opener”, fresh coffee or tea, juice and warm homemade pastries, delivered right to your casita.
Then, when you are up and ready to start the day, we welcome you to our restaurant Ki’ol, where you can enjoy a full traditional Mexican breakfast.
Meal Plans are available at an additional cost. Chable’s daily Meal Plan includes:
A three-course lunch at Ki’ol our poolside restaurant or at the Spa restaurant.
Healthy and delicious snacks served throughout the day.
A three course dinner under the moonlight at Ki’ol or at our signature restaurant Ixi’im.
All non alcoholic beverages and picnic baskets (under request).
Contact us if you wish to add a Meal Plan to your reservation.
Water in Mexico is not safe to drink, but there is nothing to worry about, we make sure that bottled water is available for you at all times and at no extra cost.
In Chable there is a “no currency” policy, this means that since the moment you check in, cash is no longer necessary. We include a suggested “service fee” to all services provided, this fee will be added to your final bill, therefore during your stay you only need to worry about enjoying yourself.
Without a doubt, Merida is an interesting place to visit; it is extremely cultural with many museums, libraries, theaters and art galleries. It has been a prosperous city for many years, a lot of people have moved to Merida because of its beauty and peaceful lifestyle. Merida once was populated by rich Henequen barons which in the1800 built colonial mansions and estates that today are part of Merida’s historic heritage. Merida has been considered the safest place to live in Mexico.
Magical: Full Moon Jungle Bathing, Bonfire at the Cenote, Mayan
Calendar Personal Lectures.
Fitness: Gravity, Dance, Spinning, Yoga, Zen Boot Camp.
Integrative Wellness: Gratitude Practice and Breathing Practice.
Chable is located in an area of Mexico that is perfect for the sophisticated traveler, famous for its rich culture, traditions, ancient history, exquisite cuisine, vegetation and heavenly scenery; where beaches may not be the main attraction but certainly accessible. Chable’s nearest beach is “Progreso” just under an hour away, located on the Gulf of Mexico. And just over an hour away, another attractive option is “Celestun”, a beach and Biosphere Reserve.
If you wish to take on a day trip to the beach, our concierge will be pleased to make all arrangements necessary .
Non sleeping guests are welcome to our Spa and to Ixi’im Restaurant with a confirmed reservation.